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Browse all commonly asked questions.
Where is the NFC scanner of my phone located?
Before you try to scan your gemstone, please make sure your NFC reading function of your phone is enabled. On Android phones, you can do this in your settings. iPhones typically have their nfc activated. iPhone You need an iPhone 7 or higher. The NFC scanner is located somewhere on the top part of your phone. You can find out by gently moving your necklace along the phone. **S
How can I scan the jewelry with my phone?
If you want to make the photo inside the jewelry show up on your phone screen, you need to: Open the evermée app. Click "Scan Your Memory" Hold your phone against the gemstone (center) of your jewelry. Your phone vibrates and the photo memory shows up on your phone screen. Please make sure your phone is able to read NFC tags. We advise android users to check whether their NFC function is enabled. [A list of compatible phones can be found
How do I upload a photo?
There are several ways of getting your photo in the necklace: Upload your photo on the product page and we will put it in the locket for you. After your purchase, you will also receive an upload link via email where you can always update the photo that's in the locket. Upload your photo + message through a simple upload link that you will be sent after your purchase. You can use this link to update the photo inside the necklace, too. Receive your necklace and then use our official ev
Can I change the photo in the necklace anytime?
Yes, you will be able to change the photo in your necklace whenever you want, from wherever you want! You can change the photo by using the upload link you received via email using our evermée app This even works when you don't have the locket, so that you can surprise your beloved one with a new photo!
Does your jewelry work with my phone?
Our jewelry is compatible with Android phones as well as iPhone 7 or higher! Please note that iPhone 6s or lower ARE NOT compatible with evermée jewelry. Here is a full list of phones that ARE compatible with evermée jewelry. Don't see your phone in the list? Please get in touch with us and we will check for you!
How many photos can you store in your jewelry?
You can store up to 5 photos in our jewelry – free of charge! You can change the photo inside the necklace anytime, from anywhere (without having to touch the necklace).
Is your jewelry water proof and water resistant?
Yes, our jewelry is water proof and your photo will not be lost after dropping your jewelry into water: Here is a video of us wearing it in the ocean. However, we strongly advise you NOT to let water touch your jewelry, in order to avoid an oxidizing reaction of the silver that can result in stains.