Helpdesk of evermée
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All you need to know about the evermée app.

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  • Scanning My evermée
    Where is the NFC Scanner of my phone located? Before you try to scan your gemstone, please make sure your NFC reading function of your phone is enabled. On Android phones, you can do this in your settings. iPhones typically have their nfc activated. iPhone You need an iPhone 7 or higher. The NFC scanner is located somewhere on the top part of your phone. You can find out bSome readers
  • Signing Up and Logging In
    How Do I Sign Up & Scan My First Evermee? Open the app and click on the “Sign Up” button Type in your full name, email address and password. Make sure your full name is not identical with others, and please type in your password using the suggested guidance. Click on the “Sign Up” button. This will take you to the home page with a button saying “Scan Evermee” Once you press this button there should be a pop up that says “Ready to Scan”. Hold your evermee jewelry against your phoFew readers
  • evermée Access Codes
    What is an access code? For evermee, an access code is a series of numbers and letters which you can use to input or edit memories in your jewelry without physically having the jewelry on hand. It allows you to invite others to collaborate on the memories stored inside your evermee jewelry. However, this does not allow you to view the memories, only scanning the jewelry enables you to view them. How Do I Find My Access Code? To find your access code, open the Evermée app on your phFew readers
  • evermée Memories
    How Do I Purchase Additional Memories? Go to our website at www.evermee.com and click on the search icon on the top right of your screen. Type in “Extra Photo Slots” and press enter. This will bring you to the product page for the photo slots. Choose the amount of slots you’d like from the dropdown menu and click “Add To Cart”. There will be a pop-up on the right side of your screen, here you can select how many you’d like to buy. Once this is done, just press checkout. WheFew readers
  • Troubleshooting
    Troubleshooting There are a few things that you need to keep in mind when it is your first time scanning your evermee. Make sure to move gently around the back of your phone, if you move too quickly it might not detect the tag in your jewelry. NFC technology works with contact, so always have your phone physically touching your jewelry in order for it to work. Please make sure there are no other metal objects near your phone and your evermee. If you are using any sort of phone casFew readers

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