Troubleshooting

There are a few things that you need to keep in mind when it is your first time scanning your evermee.

Make sure to move gently around the back of your phone, if you move too quickly it might not detect the tag in your jewelry.
NFC technology works with contact, so always have your phone physically touching your jewelry in order for it to work.
Please make sure there are no other metal objects near your phone and your evermee.
If you are using any sort of phone case, pop socket or phone finger ring holder, please take them off as it could weaken the NFC antenna sensitivity on some devices.
To see where the NFC scanner is located on your phone, please click here.
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