What counts as a lost package?

For US packages, it counts as a lost package after 1 week without updates on tracking.
For International packages, it counts as a lost package after 6 weeks without updates on tracking.

Claim to USPS

USPS will ask the shipper’s details in which you can give this address:

Evermee LLP
c/o Small Business Warehousing
5107 W Idlewild Ave, Ste B
Tampa, FL 33634

How to claim your lost package

Please go to https://www.usps.com/help/claims.htm

Only eligible for insured shipping.

If you purchased insured shipping on evermee's website when purchasing your jewelry, it will take care of your product if there is a loss or damage during the shipping process. Simply write to support@evermee.com with your name, order number, and screen shot of the tracking showing the last update.
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