What counts as a lost package?

For US packages, it counts as a lost package after 1 week without updates on tracking.
For International packages, it counts as a lost package after 6 weeks without updates on tracking.

Claim to USPS

USPS will ask the shipper’s details in which you can give this address:

Evermee LLP
c/o Small Business Warehousing
5107 W Idlewild Ave, Ste B
Tampa, FL 33634

How to claim your lost package

CLAIMING VIA USPS
Please go to https://www.usps.com/help/claims.htm

CLAIMING VIA EVERMEE
Only eligible for insured shipping.

If you purchased insured shipping on evermee's website when purchasing your jewelry, it will take care of your product if there is a loss or damage during the shipping process. Simply write to support@evermee.com with your name, order number, and screen shot of the tracking showing the last update.
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