Question 1

How can I scan the jewelry with my phone?

Accepted Answer

If you want to make the photo inside the jewelry show up on your phone screen, you need to:

Open the evermée app.
Click "Scan Your Memory"
Hold your phone against the gemstone (center) of your jewelry.
Your phone vibrates and the photo memory shows up on your phone screen.

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Please make sure your phone is able to read NFC tags. We advise android users to check whether their NFC function is enabled. A list of compatible phones can be found here.

Question 2

Where is the NFC scanner of my phone located?

Accepted Answer

Before you try to scan your gemstone, please make sure your NFC reading function of your phone is enabled. On Android phones, you can do this in your settings. iPhones typically have their nfc activated.

iPhone

You need an iPhone 7 or higher. The NFC scanner is located somewhere on the top part of your phone. You can find out by gently moving your necklace along the phone.

Samsung

The NFC scanner of most Samsung phones is located in the center on the backside of your phone.

Huawei

In most cases, the scanner is located in the top right corner on the backside of your phone. Hence, on the opposite side of your camera, which can be found in the top left corner.

Other phones

In most cases, you will find the NFC scanner of your phone in the very center or at the top part of your phone. You can also find out by slowly sliding your gemstone around the backside of your phone until you hit it.

Question 3

How do I upload a photo?

Accepted Answer

You can upload your photos before and after receiving your jewelry, here are the step-by-step guides to getting your photo in your evermee jewelry:

How To Upload A Photo Once You Have Your Jewelry

Open the Evermee app and click “Scan Evermee”
Hold your jewelry against the back of your phone to scan (where the NFC scanner is located)
Once it’s been scanned, a new page will pop up, press on the “Select Photo” button
Allow access to your photos if needed then pick the photo you’d like to put in
When the image shows, on the bottom right of your screen press the “Crop” button
After this there will be a “Next” button below your photo, click on it
It will display the words “Success!” meaning your photo has been added
Here you can click “Next” and add a title along with some words to go with your photo
Click “Next” one more time and your memory is fully uploaded!

| Tip: On all the pages after choosing your photo, you can easily go back and switch to another if you change your mind

In any case – no more printing and cutting of tiny photos necessary anymore.

Plus: The resolution of the photo on your phone screen is much higher compared to printed photos for lockets!

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Question 4

Does your jewelry work with my phone?

Accepted Answer

Our jewelry is compatible with Android phones as well as iPhone 7 or higher!

Please note that iPhone 6s or lower ARE NOT compatible with evermée jewelry.

Don't see your phone in the list? Please get in touch with us and we will check for you!

Question 5

How many photos can you store in your jewelry?

Accepted Answer

Your necklace comes with 1 standard slot for storing photos – free of charge!

Want more photos?

|| You can upgrade your Evermée to hold more memories by purchasing Extra Photo Slots.

Get extra photo slots

Question 6

How can I track my order?

Accepted Answer

Evermée's Website

You can track your order through our website here.

| It's also possible to find this page by scrolling down to the bottom of our website's Homepage and select it from the "Let Us Help You" section.

USPS

You also have the option to track your order using the Tracking Number sent to your e-mail.

Simply add the code to the box labeled as "Search or Track Packages" in their Homepage

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