Question 1

Where is the NFC scanner of my phone located?

Accepted Answer

Before you try to scan your gemstone, please make sure your NFC reading function of your phone is enabled. On Android phones, you can do this in your settings. iPhones typically have their nfc activated.

iPhone

You need an iPhone 7 or higher. The NFC scanner is located somewhere on the top part of your phone. You can find out by gently moving your necklace along the phone.

Samsung

The NFC scanner of most Samsung phones is located in the center on the backside of your phone.

Huawei

In most cases, the scanner is located in the top right corner on the backside of your phone. Hence, on the opposite side of your camera, which can be found in the top left corner.

Other phones

In most cases, you will find the NFC scanner of your phone in the very center or at the top part of your phone. You can also find out by slowly sliding your gemstone around the backside of your phone until you hit it.

Question 2

How can I scan the jewelry with my phone?

Accepted Answer

If you want to make the photo inside the jewelry show up on your phone screen, you need to:

Open the evermée app.
Click "Scan Your Memory"
Hold your phone against the gemstone (center) of your jewelry.
Your phone vibrates and the photo memory shows up on your phone screen.

${youtube}How it works

Please make sure your phone is able to read NFC tags. We advise android users to check whether their NFC function is enabled. A list of compatible phones can be found here.

Question 3

Does your jewelry work with my phone?

Accepted Answer

Our jewelry is compatible with Android phones as well as iPhone 7 or higher!

Please note that iPhone 6s or lower ARE NOT compatible with evermée jewelry.

Here is a full list of phones that ARE compatible with evermée jewelry.

Don't see your phone in the list? Please get in touch with us and we will check for you!

Question 4

Do you ship internationally?

Accepted Answer

We ship worldwide at an additional charge specific to each country.

| Unfortunately, we're currently unable to ship to Canada or Germany. | If you want to order a package to either of those countries, you can always use a service like myus.com or stackry.com

The exact shipping cost will be shown to you at checkout (excl. customs).

Delivery outside the US typically takes 10 - 30 days.

If you think that your jewelry piece got lost or stuck in mail, please

check if your order got stuck at customs
get in touch with us if this not the case.

If you select international shipping, please grant us up to 30 days of delivery time. Getting your handcrafted gemstone ready plus international shipping takes some extra time.

International orders may incur additional fees depending on your customs office. Paying these fees are your responsibility. Should you reject the package because you do not wish to pay these fees, you will not be refunded.

If you think that your jewelry piece got lost or stuck in mail, please also check if your order got stuck at customs.

More Information About Shipping We use the third party provider

SBWarehousing, 5107 W Idlewild Ave, Ste B, Tampa FL 33634, USA

for shipping.

Our standard delivery time in the US is between 2 - 5 working days.

If you have an urgency and need extra fast shipping, please get in touch with us and we will try to work out something with you!

Question 5

Can I change the photo in the necklace anytime?

Accepted Answer

Yes,

you will be able to change the photo in your necklace whenever you want, from wherever you want!

You can change the photo by

using the upload link you received via email
using our evermée app

This even works when you don't have the locket, so that you can surprise your beloved one with a new photo!

Question 6

Is your jewelry water proof and water resistant?

Accepted Answer

Yes, our jewelry is water proof and your photo will not be lost after dropping your jewelry into water:

Here is a video of us wearing it in the ocean.

However, we strongly advise you NOT to let water touch your jewelry, in order to avoid an oxidizing reaction of the silver that can result in stains.

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