Question 1

Where is the NFC scanner of my phone located?

Accepted Answer

Before you try to scan your gemstone, please make sure your NFC reading function of your phone is enabled. On Android phones, you can do this in your settings. iPhones typically have their nfc activated.

iPhone

You need an iPhone 7 or higher. The NFC scanner is located somewhere on the top part of your phone. You can find out by gently moving your necklace along the phone.

Samsung

The NFC scanner of most Samsung phones is located in the center on the backside of your phone.

Huawei

In most cases, the scanner is located in the top right corner on the backside of your phone. Hence, on the opposite side of your camera, which can be found in the top left corner.

Other phones

In most cases, you will find the NFC scanner of your phone in the very center or at the top part of your phone. You can also find out by slowly sliding your gemstone around the backside of your phone until you hit it.

Question 2

How can I scan the jewelry with my phone?

Accepted Answer

If you want to make the photo inside the jewelry show up on your phone screen, you need to:

Open the evermée app.
Click "Scan Your Memory"
Hold your phone against the gemstone (center) of your jewelry.
Your phone vibrates and the photo memory shows up on your phone screen.

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Please make sure your phone is able to read NFC tags. We advise android users to check whether their NFC function is enabled. A list of compatible phones can be found here.

Question 3

How do I upload a photo?

Accepted Answer

There are several ways of getting your photo in the necklace:

Upload your photo on the product page and we will put it in the locket for you. After your purchase, you will also receive an upload link via email where you can always update the photo that's in the locket.
Upload your photo + message through a simple upload link that you will be sent after your purchase. You can use this link to update the photo inside the necklace, too.
Receive your necklace and then use our official evermee app to upload your photo after scanning the necklace for the first time with it. Inside the app, you will be guided through the upload process.

In any case – no more printing and cutting of tiny photos necessary anymore.

Plus: The resolution of the photo on your phone screen is much higher compared to printed photos for lockets!

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Question 4

Can I change the photo in the necklace anytime?

Accepted Answer

Yes,

you will be able to change the photo in your necklace whenever you want, from wherever you want!

You can change the photo by

using the upload link you received via email
using our evermée app

This even works when you don't have the locket, so that you can surprise your beloved one with a new photo!

Question 5

Does your jewelry work with my phone?

Accepted Answer

Our jewelry is compatible with Android phones as well as iPhone 7 or higher!

Please note that iPhone 6s or lower ARE NOT compatible with evermée jewelry.

Here is a full list of phones that ARE compatible with evermée jewelry.

Don't see your phone in the list? Please get in touch with us and we will check for you!

Question 6

How can I track my order?

Accepted Answer

You can easily track your order through our website by clicking this link https://evermee.com/apps/tracktor/track or you can find it manually by scrolling down to the bottom of our website page at www.evermee.com and select it from the About Us section.

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